I have tried empire food too, their daily operation is terrible.
eg: you have canceled your food for certain days but they still send the tingkat to your home, it's not one time that i have experienced this, is many times.
When you call them to verify again, they will tell you :"oh my record book got record your cancellation but the kitchen was not updated."
One time i think is ok, 2nd time fine, 3rd time ok bear with it, 4th time 5th time forever the kitchen was not updated then what's the record book for.
There was once i shifted house and changed my off day (4 days of tingkat a week), food was not sent to my new home, When i call to verify, They answered me :"oh the driver could not find your new home so did not send your tingkat." *roll eyes* WIN. And they got my off day all mix up even after i have called more then 3 times to verify again and again about my off day. ( off day they sent tingkat, non off day they did not send my tingkat ).
Give up on this caterer. As what their site state :with a courteous & professional service to ensure a memorable occasion. Our aim is to exceed your expectations! They really give me a ' memorable occasion'