Hi gals,
Just to share my experience. I did sign up for a package at Hwa Xia when my little girl was about 5 month old. The reason why I signed up was because they have warm water and it is in a controlled enviornment.
The outlets I visited are Habourfront and PS (not sure if the PS one is still there). The ladies that I met were very nice.
As for the baby's experience, it differs. If your baby cry even when in the bath tub, you will expect the same when they are at Hua Xia or public pools. My girl loves tub time and water so we signed up. Though we did not finish the package (cos we were too busy to go), my little girl did enjoy the sessions.
We will always place those little duckies on the neck float and encourage her to kick. Just to share that the recommended time to bring your baby is when the child has just woken up from a nap and is not going to be hungry soon. They are less likely to become frustrated and scared when in water. Do prepare your towels and spare clothes and diapers. So that when you baby leaves the water, you have the towels ready.
Also during the first few sessions, it was shorter. The ladies there told me that the bb should be taken out in abt 10 mins to prevent them from being too tired from all the kicking and moving in the water. Gradually, your bb should be able to kick in the water for longer.
I did not bring my ger to public pool until she was about 1 year old. I will prepare warm water/milo for the child to drink after the swim.