Today (22/12/14) I had a very bad experience at Kidslink clinic (Jurong East Branch). I stay around Jurong West extentsion but as this clinic medicine proved effective for my son’s prolonged cough previously and after seeing 2 doctors near my house, my son can't seem to get well so I’ve no choice but to go to Kidslink. I took a bus there early in the morning.
I went there once but dislike the service. My sister kept saying that it’s very good. I agreed the medicine is quite good as it is a bit different from the normal PD which I had always visited.
My past experience - waiting time is too long (can be up to 2 hours) Due to that I have to go early like 8.30-8.45 am before they open at 9am and much more expensive than any other PD.
The first time I went, reached around 8.45am. The Kidslink’s 2 nurses are inside talking and laughing. They did not even ask us to go in to register us first but rather let us mums with their sick children to wait and queue outside under the morning sun as the clinic entrance is directly facing towards it.
They only ask us to come in after Dr. Heng stroll in at 9.15am. The nurses are young and not friendly at all. They have got the one kind problematic attitude towards customers. Worse as Dr. Heng is the type who doesn’t bother to talk so much to you. He doesn’t seem to care what customers are saying and always say otherwise as his name is known to be popular as he is from K.K hospital previously.
This morning I took morning leave from work to bring my son to Kidslink to treat his prolonged cough. I reach around 8.30am. Opening hours is 9am. Another mum also reaches at that timing so we waited under the hot sun again. Around 9 am, the shutter is still closed and behind me there are another 3 more family with their kids.
On the wall beside the clinic there is a notice showing the clinic will be closed from 24th-27th of December as the doctor is on leave. But no mention that there are closed today. (By the way this clinic seems to be always closed. I’ve tried previously to see the doctor at 7pm, when I reached there is a note saying clinic is closed today).
All of us waited till 9.15am, 9.30am and it’s still closed. I had queued there for an hour under the sun and my son became lethargic.
At 9.40am. One of the nurse strolled in wearing sexy clothes with thick makeup carrying a Marc Jacobs handbag. You would have thought she work in Raffles or Shenton way.
She saw all of us queuing but she is not bothered and says the doctor is not in today. He will see patients for the evening sessions at 7pm. All of us are very angry. We waited so long and they did not put any notice saying that the doctor is not in for morning and afternoon sessions. We all bombard her and say where the notice? Then she realized her mistake but faster brush us off and told us to just visit the Choa Chu Kang branch and can’t be bothered. She continued to open the clinic door like business as usual. What she is doing there I did not know. Some parents follow her in to bombard her further.
I was so damn pissed off. We just need to see a doctor for our sick child but treated us customers terribly. I think they know they are very famous even ang mo also see Dr Heng so they just can’t be bothered with us.
I left home at 8.15am without getting to see any doctor so we went to Anne's Baby & Child Clinic (near my mum's place) at 10am (Even though the medicines are not so effective for my son but I’ve got no choice as I need to rush back to work and my son is cranky as he needs his nap at my mum's place so I just ask the doctor to give my son a stronger dose for his cough).
This will be my last visit to Kidslink clinic (even other branches) and will never ever step into this clinic again.
