An email I sent to a recruit agency because I felt discriminated against.
From: Jamie [mailto:jamie_nov]
Sent: Monday, November 10, 2008 4:00 PM
To:
[email protected]
Subject: Complaint against recruit consultant: Tania
Dear HR Manager,
A few hours ago, I contacted your agent Tania at 673xxxxx to discuss about a certain job position I saw at jobsdb.com. I'm not sure which branch or division she is from though judging from the number, I'm guessing it's probably the orchard branch.
Initially she was talking to me pretty fine and asked about my preferences for a job and whether I'd prefer a contract or perm position. I told her anything is fine and informed her that I was abt 3 mths pregnant as I knew it is very tough for a pregnant girl to get a job. She said it's abit tricky and her clients are rather picky and sensitive abt hiring pregnant women. I said that i understood the situation which was why I do not mind a temp or contract position or even perm position if the employer is comfortable with my circumstance. She replied a short "ok." and kept quiet. So i continued "So do u have anything else available?" she replied VERY CURTLY and singlish-ly "no leh." Being aware of the "mood change" in our conversation, I kept quiet and so did she. Thus, I gave her a very unhappy "ok bye" and hung up the phone.
Then I called another agent from the banking division, and did the same thing, except, this agent told me abt the complications of job searching while pregnant and told me very nicely and honestly that while she has many positions on hand, none are open to pregnant women and said to me "it's gonna be tough for u to find a job, since ur pregnant, u can take the opportunity to stay home and rest. I'll contact u if I have any positions available and suitable for u." Even though at the end of the conversation she did not ask for my number to be able to contact me again, I was satisfied and convinced that the first agent's attitude demands me to email a complain against her.
I have to say, I completely understand how difficult it is to get a job at this point of time for me. I know that some agents adopt a typical sales person mindset, ie: if this person can't bring me sales, why bother to talk somemore. But I certainly feel that I do not need to be spoken to with that kind of attitude. She made me feel as if I should be outcasted by the work society because of my situation.
I'm very upset with her and hope that you will take appropriate action with her. Maybe you can teach her some basic manners or basic empathy since she, being a woman, will one day get pregnant too. Whether or not she is working, she will finally understand that anyone, though armed with a degree and good work experience will meet setbacks when looking for a new job as long as you are pregnant.
Do feel free to contact me at 9xxxxxxx if you need further clarification with the above issue.
Thank you.
Jamie Sim
RE: Complaint against recruit consultant: Tania
Tuesday, November 11, 2008 12:25 PM
From: "Mabel Wong" <
[email protected]>Add sender to Contacts To: jamie_nov
Dear Jamie,
Thank you for your kind feedback on this matter. We have looked into it and understood that her tone and choice of words were a little too harsh. I do empathize with you and about your concern.
I agree that it was our negligence and lack of professionalism and proper training thus resulting in such an unhappy situation.
Your feedback has been most valuable as we have highlighted to her on the importance of all candidates/ applicants and she is aware of her tactless behavior.
As she is currently a new staff under training, we hope that you'll pardon her mistake as it was unintentional.
I hope you'll accept our apology as this situation was uncalled for, and we do think that each and everyone of our applicants are equally important, regardless of whether they are pregnant/ or not.
Please feel free to contact me directly if you need any further assistance.
Warmest regards,
Mabel Wong
SRN/ Team Leader,