| Author |
Message |
    
blissful_fate (blissful_fate)
Member
Username: blissful_fate
Post Number: 883
Registered: 9-2009
| | Posted on Thursday, March 07, 2013 - 7:48 am: | 
|
Hi, how much is FI8910W? |
Snowger (snowymum)
Intermediate Member
Username: snowymum
Post Number: 2493
Registered: 4-2008
| | Posted on Thursday, March 07, 2013 - 9:26 am: |
|
Hi, i currently have two 8918 model cctv and would like to buy 2 more. Would you recommend that i buy the same models for compatibility to view all 4 tog? Also would like to check the price for getting you guys down to do installation for all 4 cctv. As i need it urgently, pls let me know as soon as possible. Thanks! |
Elicia (wee_wee)
New member
Username: wee_wee
Post Number: 93
Registered: 10-2007
| | Posted on Thursday, March 07, 2013 - 9:47 am: |
|
Hi,
Pls advise which model will meet my requirements:
1) able to view online through mobile phone and pc
2) record audio
3) able to playback recorded video
4) if it's a sd card model, will it record continuously?
5) do not want to switch on the pc
6) support wireless and wired connection
7) The installation cost and cost if i need to mount it on the wall? |
FoscamSG (foscamsg)
Member
Username: foscamsg
Post Number: 882
Registered: 5-2011
| | Posted on Thursday, March 07, 2013 - 4:31 pm: |
|
Hi Mummy's girl,
Have pm you. |
FoscamSG (foscamsg)
Member
Username: foscamsg
Post Number: 883
Registered: 5-2011
| | Posted on Thursday, March 07, 2013 - 4:34 pm: |
|
Hi blessedjoy,
You can use "IP cam viewer" or "livecams pro" (iPhone) or "IP camviewer lite" (Android) to zoom. |
FoscamSG (foscamsg)
Member
Username: foscamsg
Post Number: 884
Registered: 5-2011
| | Posted on Thursday, March 07, 2013 - 4:40 pm: |
|
IT Show 2013 Promotion - Foscam Best-selling FI8910W with 1000+ Five Stars Review on amazon.com at ONLY $119 (U.P$159)!
Visit us at the IT Show from 7th to 10 Mar at Marina Bay Sand Basement 2 Booth 721 or shop online from our website: www.foscam.sg , select Foscam FI8910W and use coupon code "ITSHOW” in the shopping cart, prior to “checkout”.
Join Millions of satisfied customers worldwide and start viewing your loved ones anywhere anytime via your 3G phone today!
**”Like” us on facebook to be updated on our latest promotion: http://www.facebook.com/pages/Foscam-Singapore/193559540676722
|
FoscamSG (foscamsg)
Member
Username: foscamsg
Post Number: 885
Registered: 5-2011
| | Posted on Thursday, March 07, 2013 - 4:41 pm: |
|
Hi blissful_fate,
It's $119 now during the IT Show promotion. |
FoscamSG (foscamsg)
Member
Username: foscamsg
Post Number: 886
Registered: 5-2011
| | Posted on Thursday, March 07, 2013 - 4:43 pm: |
|
Hi Snowger,
Would recommend you to get the FI8910W as it has better image quality and colour as compared to FI8918W. It's compatible to view with your existing FI8918W as well. Onsite installation by our engineer is $80 per trip. |
FoscamSG (foscamsg)
Member
Username: foscamsg
Post Number: 887
Registered: 5-2011
| | Posted on Thursday, March 07, 2013 - 4:58 pm: |
|
Hi Elicia,
Base on your requirements, you can consider our SD card recording model - FI9821W as it's the only model that supports recording without the need to on the PC. However, recording of videos is only on motion detection, not continuously. The installation cost is $80 (up to 3 cams) and mounting is a separate charge of $30 per set, paid to external contractor. |
Tay Chi Wui (bubble_pad)
New member
Username: bubble_pad
Post Number: 7
Registered: 11-2012
| | Posted on Thursday, March 07, 2013 - 11:08 pm: |
|
Hi
I've FI8910W.I understand the camera have built in microphone.How do i listen to the conversation when i view on my phone? |
jamie (lem0npye)
Member
Username: lem0npye
Post Number: 783
Registered: 8-2007
| | Posted on Friday, March 08, 2013 - 7:12 am: |
|
For FI8910W,
If I record on sd card, does it mean that each time I want to view, I have to take out the sd card from the camera to view?
If I record on PC, do I need to turn on to record?
If I record the whole night, how much memory I need in my computer?
Can I record on PC and view from my Android concurrently?
Can install on 24th march morning? |
Jenz (odilopizza)
Member
Username: odilopizza
Post Number: 683
Registered: 10-2007
| | Posted on Sunday, March 10, 2013 - 9:08 pm: |
|
Hi. Should I buy here or buy at ur website. Interested in 2 sets of fi8910w. |
tweetymummy (tweetymummy)
Member
Username: tweetymummy
Post Number: 1137
Registered: 5-2008
| | Posted on Tuesday, March 12, 2013 - 8:47 am: |
|
hi i bot 4 sets of the ip cam from you last year. however, 1 of the ipcam suddenly cant work anymore. i have interchange with all the other cam but still this one doesnt work. pls pm me your contact. thks |
colyn (colyn)
Member
Username: colyn
Post Number: 556
Registered: 11-2008
| | Posted on Thursday, March 14, 2013 - 9:44 am: |
|
Hi Foscam,
I am facing a problem, i cant access my foscam through my iphone wherever i am outdoor(with 3G or wireless), but whenever i am at home, i am able to access using my home wireless.
its been quite sometimes already and i cant monitor my house when i am at outside. Can you help me resolve tis problem. |
FoscamSG (foscamsg)
Member
Username: foscamsg
Post Number: 888
Registered: 5-2011
| | Posted on Friday, March 15, 2013 - 11:01 am: |
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Hi bubble_pad,
Audio can only be heard on the phone via paid app. You can use "Livecams pro" for iPhone or "IP cam viewer pro" for Android. |
FoscamSG (foscamsg)
Member
Username: foscamsg
Post Number: 889
Registered: 5-2011
| | Posted on Friday, March 15, 2013 - 11:02 am: |
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Hi Jenz,
You can either buy from our website www.foscam.sg or from any of our authorised retail shops listed here:
http://foscam.sg/store/index.php?route=information/information&information_id=8 |
FoscamSG (foscamsg)
Member
Username: foscamsg
Post Number: 890
Registered: 5-2011
| | Posted on Friday, March 15, 2013 - 11:06 am: |
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Hi tweetymummy,
Have replied your sms. |
FoscamSG (foscamsg)
Member
Username: foscamsg
Post Number: 891
Registered: 5-2011
| | Posted on Friday, March 15, 2013 - 11:10 am: |
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Hi Colyn,
Are you using the local IP addr starting with 192.168.x.xx to view on the iPhone? If so, you should change the addr to the external IP addr located on canyouseeme.org instead for remote viewing. If your camera is bought after Dec 12' you can use the free DDNS addr at the sticker on the base of the camera starting with http://xxxx.myfoscam.org. |
jamie (lem0npye)
Member
Username: lem0npye
Post Number: 784
Registered: 8-2007
| | Posted on Sunday, March 17, 2013 - 10:49 pm: |
|
Hi
Still waiting for your reply to my email and my query here. |
colyn (colyn)
Member
Username: colyn
Post Number: 557
Registered: 11-2008
| | Posted on Monday, March 18, 2013 - 9:10 am: |
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Hi Foscam,
problem solved with your help, thank u  |
Josey (josey)
Junior Member
Username: josey
Post Number: 455
Registered: 9-2008
| | Posted on Monday, March 18, 2013 - 10:23 am: |
|
Hi, I have a Dlink DCS-5220B installed at home now and I would like to add on an additional cam. When I setup the Foscam, do I need to open a separate window on my PC to view each cam? |
Briana Loi (ss_mummy)
New member
Username: ss_mummy
Post Number: 1
Registered: 1-2013
| | Posted on Monday, March 18, 2013 - 3:25 pm: |
|
Hi i would like to check your offer price still S$119 per cam? |
tika (tika)
Intermediate Member
Username: tika
Post Number: 2411
Registered: 9-2007
| | Posted on Thursday, March 21, 2013 - 12:24 am: |
|
Keen in camera, is it still at 119. pls pm me |
Jeddie (jeddie76)
Member
Username: jeddie76
Post Number: 1283
Registered: 9-2003
| | Posted on Friday, March 22, 2013 - 10:59 am: |
|
Hi Claire
I just changed from cable bb to fibre BB. please let me know what i did to do with the configuration?
Do I need to re-set up everything again? |
kristalangel (kristalangel)
Intermediate Member
Username: kristalangel
Post Number: 2908
Registered: 8-2007
| | Posted on Sunday, March 24, 2013 - 3:20 am: |
|
Yes, same here .. I just changed to fibre broad band .. I accessed the router .. Starhub gave me a D-link DVG-N5402SP .. I went to web management and I just can't seem to configure the cam to be accessed remotely via 3G. Please help me. |
tika (tika)
Intermediate Member
Username: tika
Post Number: 2413
Registered: 9-2007
| | Posted on Sunday, March 24, 2013 - 3:17 pm: |
|
Im still waiting for your pm. |
FoscamSG (foscamsg)
Member
Username: foscamsg
Post Number: 892
Registered: 5-2011
| | Posted on Sunday, March 24, 2013 - 4:32 pm: |
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Hi lem0npye and tika,
Have pm you. |
FoscamSG (foscamsg)
Member
Username: foscamsg
Post Number: 893
Registered: 5-2011
| | Posted on Sunday, March 24, 2013 - 4:34 pm: |
|
Hi Josey,
For viewing on pc, most prob will need 2 separate window for different brands of IP cameras. However, on phone app, if the app was developed to support both brands of cameras, then viewing on the same page (thumbnail view) will be possible. |
FoscamSG (foscamsg)
Member
Username: foscamsg
Post Number: 894
Registered: 5-2011
| | Posted on Sunday, March 24, 2013 - 4:35 pm: |
|
Hi Briana,
The ITSHOW promo has ended. |
FoscamSG (foscamsg)
Member
Username: foscamsg
Post Number: 895
Registered: 5-2011
| | Posted on Sunday, March 24, 2013 - 5:03 pm: |
|
Hi Jeddie and Kristalangel,
For change in router, you will need to reconnect the cameras one by one back to the new router to rescan the new wifi name and pw and do portforwarding in the new router settings page.
For eg, using D-link DVG-N5402SP (assuming router IP addr is 192.168.0.1).
1) After connecting the camera to the router, go to your pc and click on "IP camera tool" icon on your desktop (software installed from cd). You will see the IP addr of the camera appearing. Just click on this addr and login as usual.
2) Go to "Device Management" or "For Administrator" (if using IE) and click on "wireless LAN settings". Scan for your new wifi name and enter the wifi pw (in either "shared key" or "key1" field). Click submit and wait for camera to finish countdown before removing the LAN cable connected to router.
3) Next, you need to do port forwarding on your Dlink router page to allow remote viewing. The steps can be found here: ftp://dlink.com.sg/DVG-N5402SP/Setup%20Procedures/How%20to%20Enable%20Port%20Forwarding%20on%20the%20DVG-N5402SP.pdf
WAN Connections : Internet
WAN Port Range : 8091-8091 (assuming 8091 is your port no of camera)
TCP / UDP : Both
LAN Host IP Address : 192.168.0.x (camera IP addr)
Server Port Range : 8091-8091
Remark : cam 1
4) Aft port forwarding is done, go to canyouseeme.org, enter your port no (eg 8091) and "check". If there's no error, you should be able to view the camera remotely with the IP addr in canyouseeme.org <:8091>. eg http://123.456.7.89:8091
5) If you have more than 1 cam, you can connect a 2nd cam to the new router to repeat the wireless process.
**Please note that if you see the error "subnet mask doesn't match" after you connect the camera to your new router, you will need to change the 3rd section/digit of your camera IP address to the same no as your router by clicking on the error message.
Eg if you still this screenshot aft clicking on the error:
You should change to the following details and click "ok":
IP address: 192.168.0.27
Subnet: 255.255.255.0
Gateway: 192.168.0.1 (same as router IP)
DNS Server: 192.168.0.1
After camera reboots, the error will disappear and you can proceed to login to the camera.
Feel free to call us at 67269226 if still unable to reconnect to your new router. |
TrinityMummie (ilovetrinity)
Intermediate Member
Username: ilovetrinity
Post Number: 3199
Registered: 11-2008
| | Posted on Sunday, March 24, 2013 - 6:15 pm: |
|
Hi,
I have inserted the SD memory card into the camera. But how do i activate it so that it will be recording and I'm able to playback the videos? my model is 9821W. Pls PM me thanks |
FoscamSG (foscamsg)
Member
Username: foscamsg
Post Number: 896
Registered: 5-2011
| | Posted on Sunday, March 24, 2013 - 6:44 pm: |
|
Hi TrinityMummie,
To activate the recording you need to set the following options under "motion detection":
1) Click on "enable"
2) Click on "Record"
3) Click on "Set Detection Area" and highlight all the squares.
4) Select "schedule" by clicking on the top left corner of the grid.
 |
babynat (babynat)
New member
Username: babynat
Post Number: 19
Registered: 4-2011
| | Posted on Monday, March 25, 2013 - 10:11 am: |
|
Hi Foscam,
I need installation (everythign necc to install and configure such that we can view all 4 cameras via computers and handphones) and mounting for 4sets of FI9821W bought at the IT fair.
Please adv on the costs and whether 28March (Fri morning) or 24 Mar (Sun afternoon 3pm) is available? How long does it take to install all 4 sets?
Thanks! |
tika (tika)
Intermediate Member
Username: tika
Post Number: 2414
Registered: 9-2007
| | Posted on Tuesday, March 26, 2013 - 7:14 am: |
|
Hi just saw ur post. i didnt receive any pm. Need to urgently purchase 2 cameras. Pls pm me again thanks. |
Pan ShuQin (niquhs)
Junior Member
Username: niquhs
Post Number: 166
Registered: 4-2010
| | Posted on Tuesday, March 26, 2013 - 9:01 am: |
|
Hi can I enquire if your cameras are wireless or wired cameras? I'm looking for cameras that do not need cabling works as it can get quite messy. |
Suzanne (estee)
Member
Username: estee
Post Number: 982
Registered: 2-2005
| | Posted on Tuesday, March 26, 2013 - 12:03 pm: |
|
Hi, can I check with camera is able to do:
1) recording
2) 2 way audio converstaion possible
3) Playback on iphone
4) able to work without switching on PC
5) able to use wireless router
I would require 2 sets of camera. |
ss_mummy (ss_mummy)
New member
Username: ss_mummy
Post Number: 2
Registered: 1-2013
| | Posted on Wednesday, March 27, 2013 - 10:33 am: |
|
Hi i need 4 cameras, engineer helps to configuration and techician helps to mount all the cameras. |
TrinityMummie (ilovetrinity)
Intermediate Member
Username: ilovetrinity
Post Number: 3222
Registered: 11-2008
| | Posted on Wednesday, March 27, 2013 - 9:13 pm: |
|
Hi Claire,
I duno why the camera will auto reset the setting in its own. first i cant view anything from my hp. (anroid) second I cant view from my laptop.. third I cant find the IP address from the CD-rom. I tried resetting it ( camera & modem) for 5 times and I still cant get it to work.. Pls advice.. I have called u regarding this problem before and now its not working again.. |
blueocean_3218 (blueocean_3218)
Junior Member
Username: blueocean_3218
Post Number: 216
Registered: 2-2012
| | Posted on Thursday, March 28, 2013 - 1:27 pm: |
|
i need installation (everything necessary to install and configure so that we can view all 4 cameras via computers and handphones) and mounting for 4sets.
Please advise on the model and total cost. |
Jo (iijo)
Junior Member
Username: iijo
Post Number: 173
Registered: 2-2008
| | Posted on Saturday, March 30, 2013 - 4:58 pm: |
|
Hi Foscam,
I'm using FI9821W model. I'm also using the DDNS url provided by the hardware.
I'm not able to view my video using mobile app. I've no problem doing so on the laptop. I've also bought the LiveCams Pro which you recommended for iphone. However, this app does not support this model of Foscam. It only support 886x, 890x and 891x series. Please advise how am i able to view on my mobile. |
FoscamSG (foscamsg)
Member
Username: foscamsg
Post Number: 897
Registered: 5-2011
| | Posted on Sunday, March 31, 2013 - 5:43 pm: |
|
Hi Tika,
You can also call our office at 67269226 to place the order thru phone. |
FoscamSG (foscamsg)
Member
Username: foscamsg
Post Number: 898
Registered: 5-2011
| | Posted on Sunday, March 31, 2013 - 5:45 pm: |
|
Hi niquhs,
The cameras are wireless as in no additional cables required other than the cable for power adapter as the cameras are not battery operated and require a powerpoint to power up. |
FoscamSG (foscamsg)
Member
Username: foscamsg
Post Number: 899
Registered: 5-2011
| | Posted on Sunday, March 31, 2013 - 5:49 pm: |
|
Hi estee,
1) recording - Yes for all models, but a pc with IE browser need to be on to record direct to the harddisk (except for FI9821 which can record to SD card)
2) Yes, 2 way audio converstaion possible
3) Yes, if using the paid app to record. However, it consumes lotsa space if record in iPhone, so not recommended to record on mobile.
4) Yes, real-time viewing does not require switching on PC.
5) Yes, it connects wirelessly to the router. |
FoscamSG (foscamsg)
Member
Username: foscamsg
Post Number: 900
Registered: 5-2011
| | Posted on Sunday, March 31, 2013 - 5:50 pm: |
|
Hi ss_mummy,
Which model camera are you interested in? You can call us at 67269226 to arrange the appointment. |
FoscamSG (foscamsg)
Member
Username: foscamsg
Post Number: 901
Registered: 5-2011
| | Posted on Sunday, March 31, 2013 - 6:07 pm: |
|
Hi TrinityMummie,
Can you check if the App firmware version of your camera is already the latest 1.1.1.11 from "Device Status" -> "Device Information". If not, upgrading the firmware will keep the settings unchanged.
 |
FoscamSG (foscamsg)
Member
Username: foscamsg
Post Number: 902
Registered: 5-2011
| | Posted on Sunday, March 31, 2013 - 6:15 pm: |
|
Hi blueocean_3218,
For installation of 4 sets of cameras (viewable on mobile and pc), it's $80 for first 3 sets and additional $10 for each subsequent set.
Mounting (drilling of holes) is $30 per camera and additional $10 for conceal of the cable. All payable to the external contractor. |
FoscamSG (foscamsg)
Member
Username: foscamsg
Post Number: 903
Registered: 5-2011
| | Posted on Sunday, March 31, 2013 - 6:17 pm: |
|
Hi Jo,
Livecams pro does supports FI9821W. You will need to select the camera model as "Foscam with media port". Alternatively, you can use "IP cam viewer lite". |
Tong Wen Chuan (rh_synergy__chuan)
New member
Username: rh_synergy__chuan
Post Number: 3
Registered: 3-2013
| | Posted on Wednesday, April 03, 2013 - 3:44 pm: |
|
Dear all, need help for existing CCTV troubleshooting or new installation?
Contact me at 9338 0108 for enquiries.
Thanks.
RH Synergy (S) Pte ltd |
kimbabe (kimbabe)
Junior Member
Username: kimbabe
Post Number: 284
Registered: 11-2006
| | Posted on Wednesday, April 03, 2013 - 10:11 pm: |
|
Hi,
1. Please advise cost of FI9821W.
2. What is the additional features from the previous version FI9820W?
Thanks |
Joanne (joannebeh77)
Junior Member
Username: joannebeh77
Post Number: 410
Registered: 9-2008
| | Posted on Thursday, April 04, 2013 - 12:21 pm: |
|
Hi I purchased FI8910W from you last time, lately i have changed to iphone 5 and my husband also changed to Samsung note 2. We have problem to view the camera via phone. I have delete the icon Camviewer from phone and install again but still cannot view. Please let me know what shall we do? |
bee10 (bee10)
Member
Username: bee10
Post Number: 550
Registered: 10-2008
| | Posted on Friday, April 05, 2013 - 11:55 pm: |
|
hi i have bought 4 cam and nw only 2 is working. i went overseas and off the cam but the internet was on. when i tied to plug in the 2 cam it was not working. what must i do.
pls help!!!!!
pls email mi at lili1034@yahoo.com |
fel (gnulyl5)
Intermediate Member
Username: gnulyl5
Post Number: 2290
Registered: 7-2010
| | Posted on Sunday, April 07, 2013 - 6:54 am: |
|
Hi
Bought a foscam from you. We recently changed our wifi password and now the camera is not working.
please advise. |
TrinityMummie (ilovetrinity)
Intermediate Member
Username: ilovetrinity
Post Number: 3255
Registered: 11-2008
| | Posted on Sunday, April 07, 2013 - 8:00 pm: |
|
Hi, have follow ur instructions and updated the firmware to the latest version. Resetting problem has been solved but another problem came up. Which is the camera will auto change its viewing angel every few hours. The camera is always facing the ceiling. Pls advice... |
TrinityMummie (ilovetrinity)
Intermediate Member
Username: ilovetrinity
Post Number: 3260
Registered: 11-2008
| | Posted on Monday, April 08, 2013 - 8:37 pm: |
|
Now my camera does not have color but only black n white... |
Ravenous (ravenous)
New member
Username: ravenous
Post Number: 4
Registered: 1-2009
| | Posted on Saturday, April 13, 2013 - 4:47 pm: |
|
Hi, i'm interested to set up 2-camera system that can record video to my hdd server. For indoor use.
Any promo price at the moment? |
chrian (chrian)
New member
Username: chrian
Post Number: 10
Registered: 3-2012
| | Posted on Tuesday, April 16, 2013 - 3:31 am: |
|
Hi, would like to get 4 sets of FI8910W. Can u confirm availability of stocks? I might need mounting assistance so can u let me know the earliest installation date? Thanks. |
FoscamSG (foscamsg)
Member
Username: foscamsg
Post Number: 904
Registered: 5-2011
| | Posted on Tuesday, April 16, 2013 - 3:41 pm: |
|
Hi kimbabe,
FI9821W is $228 each. The features are the same as FI9820W, the main improvement is in the image quality, FI9821W is brighter and has a wider viewing angle of 67 deg when stationary. |
FoscamSG (foscamsg)
Member
Username: foscamsg
Post Number: 905
Registered: 5-2011
| | Posted on Tuesday, April 16, 2013 - 3:44 pm: |
|
Hi Joanne,
Are you still able to view when you entered the camera address directly via browser, eg iPhone safari, instead of using app? If so, there could be some error in the settings you entered in the app. For both iPhone and Android, you can use the free "IP cam viewer lite" and follow q23) here to configure: http://foscam.sg/store/index.php?route=information/information&information_id=9 |
FoscamSG (foscamsg)
Member
Username: foscamsg
Post Number: 906
Registered: 5-2011
| | Posted on Tuesday, April 16, 2013 - 3:45 pm: |
|
Hi bee10,
Will whatsapp you again on configuration of the replacement cam. |
FoscamSG (foscamsg)
Member
Username: foscamsg
Post Number: 907
Registered: 5-2011
| | Posted on Tuesday, April 16, 2013 - 3:51 pm: |
|
Hi Fel,
For change in wifi pw, you can follow these steps to make the camera recognise the new wifi pw:
1) After connecting the camera to the router, go to your pc and click on "IP camera tool" icon on your desktop (software installed from cd). You will see the IP addr of the camera appearing. Just click on this addr and login as usual.
2) Go to "Device Management" or "For Administrator" (if using IE) and click on "wireless LAN settings". Scan for your new wifi name and enter the wifi pw (in either "shared key" or "key1" field). Click submit and wait for camera to finish countdown before removing the LAN cable connected to router.
The camera should be able to work wirelessly again. |
FoscamSG (foscamsg)
Member
Username: foscamsg
Post Number: 908
Registered: 5-2011
| | Posted on Tuesday, April 16, 2013 - 3:54 pm: |
|
Hi TrinityMummie,
Foscam has just released another new firmware ver 1.1.1.12. Can you pm me so that I can send the new file over to you. For the black and white image issue, might be due to the IR lights automatically when the camera detects low light intensity. |
FoscamSG (foscamsg)
Member
Username: foscamsg
Post Number: 909
Registered: 5-2011
| | Posted on Tuesday, April 16, 2013 - 3:58 pm: |
|
Hi Ravenous,
Is the hdd server you mentioned referring to NAS, if so, Foscam only supports specific brands like QNAP and Synology. Otherwise, you can just make use of any windows-based pc to do the recording direct to its harddisk.
Promotion price is further 10% off our website price with min purchase of 2 sets thru SGM forum. |
FoscamSG (foscamsg)
Member
Username: foscamsg
Post Number: 910
Registered: 5-2011
| | Posted on Tuesday, April 16, 2013 - 3:59 pm: |
|
Hi chrian,
Yes, there's ready stock. Earliest installation date with mounting is this Sat. |
hushhush (hushhush)
New member
Username: hushhush
Post Number: 68
Registered: 12-2009
| | Posted on Wednesday, April 17, 2013 - 11:22 am: |
|
Hi,
My camera has been working fine till recently where it can't load, and camera/feed is always not available. I cant seem to log onto the server. How can i solve this? I have not change any of the settings. |
jamie (lem0npye)
Member
Username: lem0npye
Post Number: 787
Registered: 8-2007
| | Posted on Wednesday, April 17, 2013 - 10:18 pm: |
|
Hi,
would like to get 2 sets:-
1 x FI8910W (white)
1 x FI8910W (black)
when can it be delivered?
How much to transfer?
If i tried and can't install myself and need installation, the installation charge is still $80 right? |
Spring (thae)
Junior Member
Username: thae
Post Number: 275
Registered: 5-2010
| | Posted on Wednesday, April 24, 2013 - 5:05 pm: |
|
Hi,
Pls advise which model will meet my requirements:
1) able to view online through mobile phone and pc
2) record video and audio for 12hrs
3) able to playback recorded video
4) if it's a sd card model, will it record continuously?
5) with or without PC record automatically
6) support wireless and wired connection
7) The installation cost and cost if i need to mount it on the wall?
Pls kindly PM me |
brainysmurfs (brainysmurfs)
Junior Member
Username: brainysmurfs
Post Number: 198
Registered: 11-2010
| | Posted on Tuesday, April 30, 2013 - 6:42 am: |
|
Hi,
I bought a FI9821W. But it seems like I am unable to delete the recorded videos from the SD card. Every time I try to shred it, the error msg is it cannot be shred. Is there other way of deleting the videos? |
kimbabe (kimbabe)
Junior Member
Username: kimbabe
Post Number: 293
Registered: 11-2006
| | Posted on Tuesday, April 30, 2013 - 10:39 pm: |
|
We bought two FOSCAM FI9821W Wireless Indoor IP Cameras recently and had problems setting up the remote access and had video recording that cannot captured the entire coverage area.
We requested and paid S$80 for FOSCAM Singapore staff to come over to our home to set up the two cameras. After the staff completed the set-up and left, more problems appeared.
When we tried to access the 2 cameras outside our home, we can't do so most of the time and can at best view 1 out of the 2 cameras occasionally. Then, even the connection within the home network fails and we have to power off & on the IP cameras to get the connection back. It's so unreliable and totally defeats the purpose of having an IP camera in the first place.
We wrote to FOSCAM with the following requests.
A. Rectify the unreliable remote connection for our 2 cameras
B. Advise how we can get the video recording to capture the entire coverage area.
C. If all fail, either refund us for the 2 cameras or replace them with models that are more reliable.
FOSCAM Singapore did not respond. ShenZhen Foscam did.
But we are very disappointed with the reply (read the emails below) from its technical team.
We were told to live with the problem!!
What kind of technical support is this?
On 30 April 2013 21:08, Foscam Technical Support <tech@foscam.com> wrote:
Subject: Re: Disappointing and Unreliable FOSCAM FI9821W Wireless Indoor IP Camera (SD-Card)
Hi DC,
For now, the recording feature is just like this.
Sorry for the inconvenience.
Do you celebrate international labor day?
Foscam.sg may having the holiday these days.
Once they are back, will contact you at the first time.
Any problem, please feel free to contact me.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
If you are not satisfied, please e-mail aftersales@foscam.com with your assessment or feedback.
Thanks & Best Regards
Ethan Tse (Mr.)
Technical Support & Service Team
Email:tech@foscam.com
__________________________________
ShenZhen Foscam Intelligent Technology co., Ltd.
Website:www.foscam.com
Tel:+86 0755 26745668,ext.8703
Fax:+86 0755 26745168
___________________________________
From: DC
Date: 2013-04-30 20:52
To: tech
CC: wholesale; info; support
Subject: Re: Disappointing and Unreliable FOSCAM FI9821W Wireless Indoor IP Camera (SD-Card)
It does not help. The recorded video still could not capture the entire area.
And why is FOSCAM Singapore not responding?
Regards
DC
On 29 Apr 2013 23:56, "tech" <tech@foscam.com> wrote:
Hello DC,
Sorry for the trouble you encountered.
I will try to reply the issue "B. Advise how we can get the video recording to capture the entire coverage area."
For FI9821W recording,it only support VGA recording,
it means if you view the video in 720P,the live video area is wider than the recording as the recording is VGA(4:3),not 720P(16:9).
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Thanks & Best Regards
Ethan Tse (Mr.)
Technical Support & Service Team
Email:tech@foscam.com
__________________________________
ShenZhen Foscam Intelligent Technology co., Ltd.
Website:www.foscam.com
Tel:+86 0755 26745668,ext.8703
__________________________________
From: DC
Date: 2013-04-29 12:23
To: info; support; wholesale; support; sales; tech
Subject: Disappointing and Unreliable FOSCAM FI9821W Wireless Indoor IP Camera (SD-Card)
To FOSCAM Singapore Customer Support,
We bought two FOSCAM FI9821W Wireless Indoor IP Cameras recently. I must say that the experience was disastrous.
1. Your instruction manual does not contain sufficient information for users to set up the remote access on their own. The port forwarding process was tedious and we could not establish the remote connection despite trying several times over a week. We gave up eventually and requested for your service support staff to come over to our home on Sat 27 Apr 2013, at a service charge of S$ 80, to set up remote access for us.
I was beside him when he was configuring our router system and ddns to establish the connection. He's knowledgeable but looking at his configuration steps, I realised that they were not documented in your instruction manual and it's not possible for a first time user to be able to configure the remote access on his / her own without those instructions.
FOSCAM should realise that an user's experience of a product starts with the installation and FOSCAM fails miserably here. This is a feedback for you to consider and try to improve on it.
2. The remote access works only for a short while after your service staff left. When we tried to access the 2 cameras outside our home, we can't do so most of the time and can at best view 1 out of the 2 cameras occasionally. Then, even the connection within the home network fails and I have to power off & on the IP cameras to get the connection back. It's so unreliable and totally defeats the purpose of having an IP camera in the first place. Why is your IP camera so unreliable?
3. Your recording function is also not working correctly. The video clips recorded only the top left corner of the coverage area.
For your response
A. Rectify the unreliable remote connection for my 2 cameras
B. Advise how we can get the video recording to capture the entire coverage area.
C. If all fail, either refund us for the 2 cameras or replace them with models that are more reliable.
Regards
DC (Mr) |
Jess Tan (12peanuts)
New member
Username: 12peanuts
Post Number: 29
Registered: 9-2012
| | Posted on Thursday, May 02, 2013 - 12:00 pm: |
|
hi, i recently reset my phone and lost the settings to my app (Android). i've tried canyouseeme.org to check my IP address and append with the port number (mine is 80), but i still cant see anything, even if i just try to access over the internet. this is also the case when i key in the DDNS address on the bottom of the camera: xxx.myfoscam.org:88
what am i doing wrong? how can i access the camera again or check what are the correct settings? my husband is still able to access via his iphone app.
tks for your help |
kittspade (kittspade)
Junior Member
Username: kittspade
Post Number: 301
Registered: 3-2010
| | Posted on Tuesday, May 07, 2013 - 6:47 pm: |
|
Hi,
Would like to order 1 FI9821W (white) and 1 FI8910W (black).
Thanks. |
bouncingbean (bouncingbean)
Member
Username: bouncingbean
Post Number: 920
Registered: 4-2011
| | Posted on Wednesday, May 08, 2013 - 12:03 pm: |
|
Hi would like to order 2 nos. of FI8910W in white. Is there any discount for purchase of 2 cameras and do you also sell the 3m extension wire? Pls PM me thanks. |
FoscamSG (foscamsg)
Member
Username: foscamsg
Post Number: 911
Registered: 5-2011
| | Posted on Wednesday, May 08, 2013 - 1:05 pm: |
|
Hi hushhush,
Are you still able to view the camera with your home pc via the addr in "IP camera tool"? If so, it could be due to the routine update of the IP address by your ISP, you can obtain the new IP address from www.canyouseeme.org and update this addr on your mobile app and it shd be able to work. |
FoscamSG (foscamsg)
Member
Username: foscamsg
Post Number: 912
Registered: 5-2011
| | Posted on Wednesday, May 08, 2013 - 1:07 pm: |
|
Hi jamie,
The order can be delivered by the following day after order is confirmed. Yes, you can opt for delivery and setup by yourself first and call us back to arrange for onsite configuration at $80 (up to 3 cams) if you are unable to setup yourself. |
FoscamSG (foscamsg)
Member
Username: foscamsg
Post Number: 913
Registered: 5-2011
| | Posted on Wednesday, May 08, 2013 - 1:19 pm: |
|
Hi Spring,
Have pm you. |
FoscamSG (foscamsg)
Member
Username: foscamsg
Post Number: 914
Registered: 5-2011
| | Posted on Wednesday, May 08, 2013 - 1:20 pm: |
|
Hi brainysmurfs,
For deleting of records from SD card, you will need to physically plug in to a PC to delete. Otherwise, the camera is able to overwrite the oldest video when it detects the SD card is full. |
FoscamSG (foscamsg)
Member
Username: foscamsg
Post Number: 915
Registered: 5-2011
| | Posted on Wednesday, May 08, 2013 - 4:11 pm: |
|
Hi Kimbabe,
Thanks for your feedback and sorry for the late reply as we have a company event last week. For your issue of not able to record full screen on SD card, you might want to try the proposed solution mentioned on this forum by users with similar problem:
http://foscam.us/forum/recorded-video-is-vga-format-after-upgrade-on-fi9821w-t4340-30.html
Have also emailed you on the alternatives options if you still have issues with FI9821W. |
FoscamSG (foscamsg)
Member
Username: foscamsg
Post Number: 916
Registered: 5-2011
| | Posted on Wednesday, May 08, 2013 - 4:20 pm: |
|
Hi Jess,
Have you downloaded back the "IP cam viewer lite" app and configure as shown here in Q23)?
http://foscam.sg/store/index.php?route=information/information&information_id=9 |
FoscamSG (foscamsg)
Member
Username: foscamsg
Post Number: 917
Registered: 5-2011
| | Posted on Wednesday, May 08, 2013 - 4:23 pm: |
|
Hi kittspade,
Thanks for your repeat order. Have pm you. |
FoscamSG (foscamsg)
Member
Username: foscamsg
Post Number: 918
Registered: 5-2011
| | Posted on Wednesday, May 08, 2013 - 4:27 pm: |
|
Hi bouncingbean,
Thanks for your order. Have pm you. |
kittspade (kittspade)
Junior Member
Username: kittspade
Post Number: 303
Registered: 3-2010
| | Posted on Thursday, May 09, 2013 - 9:57 am: |
|
Hi,
Pmt made including of 1 extension cable. Have already emailed you the details.
Thanks |
Jasmine Lim (jasmine_boi_boi)
Junior Member
Username: jasmine_boi_boi
Post Number: 416
Registered: 9-2009
| | Posted on Monday, May 13, 2013 - 1:49 pm: |
|
Hi
Previously I've gotten a black FI8918W IP Camera here. However, this morning when I tried to view from my handphone, the image seems to turn pinkish colour.
Will you able to advise me where is the fault?
Thanks. |
Dan C (dancsy)
New member
Username: dancsy
Post Number: 1
Registered: 5-2013
| | Posted on Monday, May 13, 2013 - 11:08 pm: |
|
Hi Foscam Support,
I just bought mine today but I am not able to set up. After I double click on the ip camera tool, nothing turns up.
I'm very sure I have disabled firewalls, Mac filtering and enabled dhcp... Anything else I can try???
Camera seems to be hooked up nicely to router, green light blinking... |
meistar (meistar)
Junior Member
Username: meistar
Post Number: 108
Registered: 9-2010
| | Posted on Wednesday, May 15, 2013 - 8:40 am: |
|
Hi
I have purchase the foscam but i notice that my camera shift on its own. i.e. left right / up down! i normally let it view at one location but at the end of the day it's not at the exact location. I've already change password. Kindly advise the next course of action. |
FoscamSG (foscamsg)
Member
Username: foscamsg
Post Number: 919
Registered: 5-2011
| | Posted on Friday, May 17, 2013 - 11:54 pm: |
|
Hi Jasmine,
Does the image looks pinkish when viewing from pc? If so, try resetting the camera with the reset button at the base of the camera. If the problem persist and camera is still within warranty, you can call our office at 67269226 for servicing. |
FoscamSG (foscamsg)
Member
Username: foscamsg
Post Number: 920
Registered: 5-2011
| | Posted on Saturday, May 18, 2013 - 12:13 am: |
|
Hi Dan C,
Have emailed you. |
FoscamSG (foscamsg)
Member
Username: foscamsg
Post Number: 921
Registered: 5-2011
| | Posted on Saturday, May 18, 2013 - 12:16 am: |
|
Hi meistar,
According to the manufacturer, there's a watchdog feature in the camera which will cause it to auto-reboot when the network is busy and thus it will return to its original centre position: http://foscam.us/forum/my-new-foscam-centers-automatically-t2431.html |
in8mom (in8mom)
Junior Member
Username: in8mom
Post Number: 148
Registered: 3-2008
| | Posted on Monday, May 20, 2013 - 2:30 am: |
|
Any new promos ? |
June (junechew)
New member
Username: junechew
Post Number: 3
Registered: 10-2012
| | Posted on Thursday, May 23, 2013 - 10:11 am: |
|
Hi I am interested to get 2 sets of FI8910W ( white) please advise if the SGM promo is still available ? |
ru (gantei)
Junior Member
Username: gantei
Post Number: 455
Registered: 10-2009
| | Posted on Thursday, May 23, 2013 - 1:37 pm: |
|
Hi I bought the lastest FOSCOM IP cam model FI9821W and wated to enable the motion detection to trigger email to me. However the email configuration always fails after I save and click test. No email was recaeived also.
I have tried all possible transport layer security with the different ports but none seems to work. After I save and click test, it always shows fail.
TLS port 465
StartTLS port 25
StartTLS port 587
Besides, I have also updated the firmware but still doesn't work. I checked the FOSCOM forum and there doesn't seems to be any solution.
Kindly adivce? thanks alot |
Jolene Low (baby_ayumi)
New member
Username: baby_ayumi
Post Number: 1
Registered: 5-2013
| | Posted on Saturday, May 25, 2013 - 4:26 pm: |
|
Hi, I've bought FI9821W and purchased the paid app (IP Cam Viewer). Everything worked fine except there is no audio when i use the app and on the PC. May I know what went wrong? Is there any built in microphone on FI9821W? |
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